Frequently Asked Questions

Your Auto Collision Center Questions Answered


  • Are you certified?

    Yes, we are factory certified, and our technicians hold industry-recognized certifications including I-Car Gold, FCA Factory, Nissand, Infiniti, Kia, Hyundai factory collision repair certifications. We maintain ongoing training to stay current with the latest repair techniques and vehicle technologies. Our facility meets or exceeds all manufacturer repair standards.

  • Do you work with all insurance companies?

    Absolutely. We work with all major insurance carriers and will handle all communication with your insurance company on your behalf.

  • How long will repairs take?

    Repair time varies depending on the extent of damage and parts availability. Minor repairs may take several days, while more extensive damage can take 1-2 weeks. We'll provide you with an estimated completion time after our initial assessment and keep you updated throughout the repair process.

  • Do you offer a warranty on repairs?

    Yes, we stand behind our work with a comprehensive limited lifetime warranty that covers both parts and labor. Our warranty terms meet or exceed industry standards, and we'll provide you with detailed warranty information when your repairs are completed.

  • Will you provide a rental car?

    We work with several rental car companies and can help arrange a rental vehicle for you. In many cases, your insurance policy will cover the cost of a rental car during repairs. We'll help coordinate the rental process.

  • Do I need an appointment for an estimate?

    We recommend scheduling an appointment to ensure we can give your vehicle the attention it deserves without any wait time, but accept all walk-ins as they arrive. You can call us to book a convenient time for your free estimate.

  • Do you use OEM or aftermarket parts?

    We primarily use Original Equipment Manufacturer (OEM) parts to ensure the highest quality repairs and maintain your vehicle's value. However, we can discuss options with you based on your preferences and insurance coverage. We'll always inform you of what parts will be used before beginning any work.

  • What types of vehicles do you repair?

    We repair all makes and models of vehicles, from domestic to foreign, cars to trucks and SUVs. Our technicians have experience with the latest vehicle technologies including aluminum body panels, advanced driver assistance systems, and hybrid/electric vehicles.

Have more questions? Contact us today and we'll be happy to help!